Refund & Dispute Resolution

Purpose

This document summarizes how CommunitiWorks handles refunds and disputes to keep the community fair and transparent.

Key Points

1. 1.

   Two-Day Window

   Clients may request a refund or raise a dispute within two days of job completion and payment.

2. 2.

   Review Process

   The Network reviews the request, provider documentation, and any available evidence before deciding on a partial or full refund.

3. 3.

   Service Tier Disputes

   If a provider adjusts the service tier on the completion form, the client may dispute the adjustment within the same two-day window. The Network will review the original request, the provider's reasoning, and any supporting documentation.

4. 4.

   Fees

   Stripe processing fees and referral shares are normally retained unless extraordinary circumstances apply.

5. 5.

   Direct Resolution Encouraged

   Whenever possible, clients and providers should work together first to resolve concerns before involving the Network.